1. Introduction
VantageML Analytics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vantageml.com and use our services.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number, company name when you fill out contact forms or schedule consultations
- Business Information: Company details, revenue figures, transaction volumes, and other business metrics you share during discovery calls
- Technical Data: Data files, API logs, and operational data provided for model development
- Communication: Email correspondence, meeting notes, and other communications with our team
2.2 Information We Collect Automatically
- Usage Data: Pages visited, time spent, navigation patterns using Plausible Analytics (privacy-focused, no cookies)
- Device Information: Browser type, operating system, IP address (anonymized)
- Referrer Information: How you arrived at our website
2.3 Information from Third Parties
- Publicly available business information from LinkedIn, company websites, or business directories
- Information from integration partners with your explicit consent
3. How We Use Your Information
We use collected information for the following purposes:
3.1 Service Delivery
- Developing, training, and deploying custom ML models for your business
- Providing API access and technical support
- Monitoring model performance and accuracy
- Delivering quarterly retraining and maintenance services
3.2 Communication
- Responding to inquiries and consultation requests
- Sending service updates, performance reports, and technical notifications
- Delivering monthly newsletter (if subscribed)
- Providing customer support
3.3 Business Operations
- Processing payments and managing subscriptions
- Maintaining security and preventing fraud
- Complying with legal obligations
- Analyzing website usage to improve our services
3.4 Marketing (with consent)
- Sending relevant case studies and industry insights
- Providing information about new services and features
4. Data Sharing and Disclosure
4.1 We Do NOT Share Your Data With:
- Advertising networks or data brokers
- Other clients or third parties for their marketing purposes
- Any entity that would use your data to train models for others
4.2 We MAY Share Information With:
- Service Providers: Cloud hosting (Google Cloud), email services, payment processors - under strict data processing agreements
- Legal Authorities: When required by law, court order, or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale (with notice to you)
- With Your Consent: Any other sharing explicitly authorized by you
4.3 Data Processing Location
Your data is processed in:
- Cloud Deployment: EU data centers (Frankfurt or Amsterdam) by default
- Local Deployment: Your own infrastructure - we do not have access
- All data transfers outside the EU are protected by Standard Contractual Clauses
5. Data Security
We implement industry-standard security measures:
- Encryption: TLS 1.3 in transit, AES-256 at rest
- Access Control: Role-based access (RBAC) and multi-factor authentication
- Infrastructure: SOC 2 Type II certified cloud providers
- Monitoring: 24/7 security monitoring and intrusion detection
- Testing: Annual penetration testing and security audits
- Personnel: Background checks and security training for all staff
- Backups: Encrypted backups with secure retention
No security system is perfect. We cannot guarantee absolute security, but we use reasonable efforts to protect your information.
6. Your Rights (GDPR & Privacy Laws)
Under GDPR and other privacy laws, you have the following rights:
6.1 Access and Portability
- Request a copy of your personal data we hold
- Receive your data in a structured, machine-readable format
6.2 Correction and Deletion
- Correct inaccurate or incomplete information
- Request deletion of your data ("right to be forgotten")
6.3 Restriction and Objection
- Restrict processing of your data under certain conditions
- Object to processing for direct marketing purposes
- Object to automated decision-making (if applicable)
6.4 Withdrawal of Consent
- Withdraw consent at any time (does not affect prior processing)
- Unsubscribe from marketing emails via link in every email
6.5 How to Exercise Your Rights
To exercise these rights, contact us at:
6.6 Right to Lodge a Complaint
You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
7. Data Retention
We retain your information for different periods depending on the purpose:
- Contact Inquiries: 2 years from last contact
- Active Clients: Duration of contract + 7 years (for legal/tax purposes)
- Model Training Data: Duration of contract + 90 days (unless local deployment)
- API Logs: 30 days by default (configurable)
- Financial Records: 7 years as required by law
- Marketing Lists: Until you unsubscribe + 30 days
After retention periods expire, data is securely deleted or anonymized.
8. Cookies and Tracking
We use minimal tracking technologies:
8.1 Analytics (Plausible)
- Purpose: Understand website usage and improve user experience
- Type: Privacy-focused, no cookies, no personal data collected
- Data: Page views, referrers, general location (country-level only)
- Retention: Aggregated data only, anonymized
- Opt-out: Not necessary as no personal data is collected
8.2 Essential Cookies
- Session management (if you log into a client portal in the future)
- Security and fraud prevention
- These cannot be disabled as they are essential for service functionality
We do NOT use:
- Advertising cookies
- Third-party tracking scripts (except Plausible)
- Cross-site tracking
- Social media pixels
For more details, see our Cookie Policy.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. International Data Transfers
VantageML Analytics is based in Latvia (EU). If you access our services from outside the EU:
- Your data may be transferred to and processed in the EU
- We use Standard Contractual Clauses for transfers outside the EU
- We ensure adequate protection for all international transfers
- You can request a copy of the safeguards we use
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
- Material Changes: We will notify you via email or prominent website notice
- Minor Changes: Reflected on this page only
- Your Responsibility: Review this policy periodically
- Continued Use: Using our services after changes constitutes acceptance
12. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
We will respond to all requests within 30 days.
13. Additional Resources
Related policies and documents: